Flymunich, da legst Du den Finger in die Wunde! ;D
So geht's, wenn man (in diesem Fall ich) Pressemitteilungen ungeprüft übernimmt. Da war scheinbar so'n deutscher Pressefuzzi mit seinem Englisch überfordert.
Die Mitteilung hätte heißen müssen, dass sich die Untersuchung über insgesamt 61 Airports erstreckte, wobei FRA in der Kategorie Airports über 30 Mio. am beliebtesten ist. SIN nimmt diesen Rang im Bereich der mittleren Airports (10-30 Mio.) ein.
Aberlest selbst:
"FOR IMMEDIATE RELEASE: February 10, 2004 | German Version | French Version
WESTLAKE VILLAGE, Calif.—Passengers at both U.S. airports and airports abroad report decreasing wait times at security check points over those experienced during 2002, according to the J.D. Power and Associates 2003 Global Airport Passenger Satisfaction StudySM released today.
The study, which measures passenger satisfaction at 61 airports worldwide, finds that overall wait times at security check points average 13 minutes—down 13.5 percent over 2002. On average, wait times at security check points abroad are nearly five minutes shorter than those in the United States.
"As both airports and passengers are becoming more accustomed to the widespread changes in airport security measures implemented after September 11th, we’re seeing a positive effect on wait times at security check points worldwide," said Linda Hirneise, partner in the J.D. Power and Associates travel practice. "Not only have security processes become more streamlined and efficient, but also passengers are arriving at airports earlier and are more prepared for what is expected of them when they go through security screening, even during high alert times."
Passengers evaluated airports on nine different factors (listed in order of importance): getting to the terminal; leaving the airport; check-in process; baggage claim; airport terminal facilities; security check; gate areas; concessions; and immigration/customs control.
Frankfurt International Airport ranks highest in passenger satisfaction among large airports (those with 30 million passengers or more per year), performing particularly well in the factors pertaining to getting to the terminal, leaving the airport and baggage claim. Three U.S. airports follow Frankfurt in the ranking: Denver International, Minneapolis/St. Paul International and Las Vegas McCarran, respectively.
"Frankfurt, which ranked below the industry average in 2002, has greatly improved passenger satisfaction, in large part due to the completion of new rail and shuttle services that help negotiate passengers among the terminals and parking lots," said Hirneise. "Frankfurt also has more than 180 retail, food and beverage establishments within the terminals, which passengers appreciate."
Singapore’s Changi International ranks highest among medium-sized airports (10 million to less than 30 million passengers per year) for the second consecutive year, performing very well across all factors contributing to passenger satisfaction. Singapore is followed in the ranking by Hong Kong Chek Lap Kok, Pittsburgh International and Tampa International airports, respectively.
Although there are not enough small airports (less than 10 million passengers per year) included in the study for an official ranking, Austin-Bergstrom International Airport (Austin, Texas), Nashville (Tennessee) and Columbus (Ohio) airports performed very well in the study.
The 2003 Global Airport Passenger Satisfaction Study was conducted in seven different languages and is based on more than 12,000 responses from passengers around the world. Passengers were surveyed between September and October of 2003.
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. Media e-mail contact:
michael.greywitt@jdpa.com or
john.tews@jdpa.com
No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates.
www.jdpower.com"
P.S. Sehe gerade, kann kein Übersetzungsfehler gewesen sein, da die Mitteilung in Deutsch vorhanden ist. War also ein Interpretationsfehler"
Hier das Dokument in Deutsch:
http://www.jdpower.com/pdf/2004014g.pdf
P.P.S. Allerdings wirds trotzdem Zeit, dass MUC da eingreift, weil MUC auch bei den mittelgroßen AP's nicht gelistet ist. siehe letzter Satz:
HINWEIS: In der studie, aber nicht in der Rangfolge aufgrund ungenügender Datenmenge sind: Manchester
(MAN), Mexico City Juarez (MEX), Munich (MUC), Seoul Incheon (IIA), Sydney Kingsford Smith (SYD), and
Zurich (ZRH).
